Shipping policy
At Lumoré, we are committed to delivering your order quickly, safely, and reliably. Please review our shipping policy below before placing your order.
Shipping Locations
We currently ship exclusively within the United States.
At this time, we do not offer international shipping outside the U.S.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Estimated Delivery Time
Estimated delivery times within the United States are typically:
- Standard Shipping: 5–10 business days
- Processing Time: 1–3 business days
Please note that delivery times may vary depending on your location, carrier delays, weather conditions, or high-demand periods.
Order Tracking
Once your package has been shipped, you will receive a tracking number via email so you can monitor your delivery status in real time.
If you do not receive tracking details within a few days of placing your order, please contact our support team.
Incorrect Shipping Information
Please ensure that your shipping address is entered correctly at checkout.
Lumoré is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Packages
While we work with trusted shipping partners, occasional carrier delays may occur that are outside our control.
If your package appears significantly delayed or lost in transit, please contact us and we will do our best to assist you.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our support team and we’ll be happy to help.